Our Rug Guarantee
All rugs we sell are backed by our one year warranty, guaranteed to be free of defects for a year after your purchase. If you have a problem with a rug, we will try to fix it, replace it with a comparable rug that you like, or give you your money back if we cannot solve the problem. Obviously this does not cover pet stains or any damage you do to the rug while in your home. For example, do not use the vacuum beater bar on your rugs without testing it, the air setting is typically best to prevent the knots from being pulled out (especially silk/wool hi/low rugs), which can happen on a low vacuum setting with the beater bar. Vacuum damage is not covered by this warranty. Each rug is inspected carefully before we ship out to you.